The VAST™ Self Service Line has recently been updated. Please review the services offered at Self Service
Do you require a state change?
To change the state on a traveller decoder you can also use the VAST™ Self Service phone line, available 24/7. Self Service Information
Have A Signal But No Services?
1st step WAIT. Decoders that haven't been used for a while will take a while to receive updated authorization codes
from the satellite. This may take over 30 minutes but it usally is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.
The VAST™ Call Centre does not handle decoder repairs or warranty issues.
Please also review the the Troubleshooting section.
The VAST™ Call Centre does not sell or supply any VAST™ decoder products. Please
contact a retail outlet.
You can use this online form to enquire about any issues relating to your VAST™ service.
Your name and smart card number must be entered for verification.