We are aware of a recent broadcast issue that has resulted in some VAST set top boxes becoming unserviceable.
Please perform either a front panel reset or power on/off to the set top box allowing it to reboot and restart itself. This action should recover the operation of the set top box.
In the event that the power reset does not work, please contact the appropriate manufacturer.
UEC Support
Phone : (07) 3015 8790 Website : https://uec.com.au/general-information
Satking Support
Phone: (03) 9553 3399 Website: Satking - https://www.satking.com.au/news
Do you require a state change?
To change the state on a traveller decoder you can also use the VAST™ Self Service phone line, available 24/7. Self Service Information
Have A Signal But No Services?
1st step WAIT. Decoders that haven't been used for a while will take a while to receive updated authorization codes
from the satellite. This may take over 30 minutes but it usally is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.
The VAST™ Call Centre does not handle decoder repairs or warranty issues.
Please also review the the Troubleshooting section.
The VAST™ Call Centre does not sell or supply any VAST™ decoder products. Please
contact a retail outlet.
You can use this online form to enquire about any issues relating to your VAST™ service.
Your name and smart card number must be entered for verification.