The VAST™ Self Service Line has recently been updated. Please review the services offered at Self Service

VAST™ Self Service Line

VAST™ has available a Phone Self Service Line to give VAST™ decoder owners access to certain decoder services directly by a phone call to an automated system.
Some services will be restricted to validated Caller IDs to prevent abuse by 3rd parties. This will involve monitoring incoming call activity to determine the Caller ID. If your contact information has changed please provide your updated contact details by emailing VAST™ or using the online enquiry form.
This Self Service Line is available during normal business hours and after hours.

Decoder/Application Services

1.Decoder Rehit
2.Application / Decoder Status
3.Travellers State Change - Only actioned if the owner's Caller ID matches the VAST™ record
4.Travellers Temporary Certificate Renewal - Only actioned if the owner's Caller ID matches the VAST™ record

How To Use VAST™ Self Service

Call Centre and Self Service Line: 1300 993 376
The self service line is driven by a speech-based menu system where you respond by pressing the required number(s) on your phone/mobile.
Please ensure that your equipment is setup, the smartcard is in the VAST™ decoder and the decoder is receiving a VAST™ signal for these functions to work.

During Office Hours

1.Press 1 to access the self service line.
2.Press 0 to access the call centre.

Using the Self Service Line Menu System

You must enter a valid 11 digit smartcard number to continue to the next menu.

  • Option 3. This option will send a Rehit to the smartcard. A Rehit may be used to recover from things like loss of service.
  • Option 4. Use this option to check the status of your application for VAST™ or the status of an activated decoder.
  • Option 5. If you have a traveller registration you may be able to change the current state based services by using this option. Next you will be prompted to enter a number corresponding to the state required. T he phone number you are calling from is checked with the VAST™ record before the state change operation.
  • Option 6. If you have a traveller registration you can renew the traveller's temporary recption certififcate. The phone number you are calling from is checked with the VAST™ record before the state change operation. An email will be sent to the current email address with the renewal details.
  • Option 7. Use this option to return to the start to enter a new smartcard (for example, if you have multiple smartcards you would like to rehit).
  • Option 9. Selecting this option will end the call.
  • The menu will loop for further actions.

Note Call duration is automatically limited to prevent overuse.