The VAST™ Self Service Line has recently been updated. Please review the services offered at Self Service


Do you require a state change?
To change the state on a traveller decoder you can also use the VAST™ Self Service phone line, available 24/7. Self Service Information


Have A Signal But No Services?
1st step WAIT. Decoders that haven't been used for a while will take a while to receive updated authorization codes from the satellite. This may take over 30 minutes but it usally is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.


The VAST™ Call Centre does not handle decoder repairs or warranty issues. Please also review the the Troubleshooting section.
The VAST™ Call Centre does not sell or supply any VAST™ decoder products. Please contact a retail outlet.

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