VAST Heading Home Eligibility Information Troubleshooting Enquiries

The VAST Self Service Line has recently been updated. Please review the services offered at Self Service


You can use this online form to enquire about any issues relating to your VAST service.
Your name and smart card number must be entered for verification.

The VAST Call Centre does not handle decoder repairs or warranty issues. Please also review the the Troubleshooting section.
The VAST Call Centre does not sell or supply any VAST decoder products. Please contact a retail outlet.


Have A Signal But No Services?
1st step WAIT. Decoders that haven't been used for a while will take a while to receive updated authorization codes from the satellite. This may take over 30 minutes but it usally is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.


Do you require a state change?
To change the state on a traveller decoder you can also use the VAST Self Service phone line, available 24/7. Self Service Information

First Name:  
Phone No:  
Email Address:  
Smart Card Number:  
Your enquiry:  

More Information
Please read the information on this website, including this Information and Troubleshooting.
Check the Eligibility section and when ready apply here for Household installations or here for Travellers.
The Government Subsidy scheme for VAST is now finalised and the call centre closed.
For further information regarding VAST refer to ACMA.
Call Centre Ph: 1300 993 376
Hours: 8:00 - 4:30 (AEST) business days
Please note - VAST Call Centre only provides support for decoder registration and activation.
Please consult your decoder supplier, installer or manufacturer for any technical issues.
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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