VAST Heading Home Eligibility Information Troubleshooting Enquiries

There is a planned maintenance window for the VAST Self-Service IVR
this Friday 25th September from 10PM ~ 1AM.
 
 

VAST Self Service Line
VAST has available a Phone Self Service Line to give VAST decoder owners access to certain decoder services directly by a phone call to an automated system.

Some services will be restricted to validated Caller IDs to prevent abuse by 3rd parties. This will involve monitoring incoming call activity to determine the Caller ID. If your contact information has changed please provide your updated contact details by emailing VAST or using the online enquiry form.

This Self Service Line is available during normal business hours and after hours.


Decoder / Application Services

  • Decoder Rehit
  • Application / Decoder Status
  • Travellers State Change - Only actioned if the owner's Caller ID matches the VAST record
  • Travellers Temporary Certificate Renewal - Only actioned if the owner's Caller ID matches the VAST record

How To Use VAST Self Service


Call Centre and Self Service Line: 1300 993 376

The self service line is driven by a speech-based menu system where you respond by pressing the required number(s) on your phone/mobile.

Please ensure that your equipment is setup, the smartcard is in the VAST decoder and the decoder is receiving a VAST signal for these functions to work.


During Office Hours
  1. Press 1 to access the self service line.
  2. Press 0 to access the call centre.

Using the Self Service Line Menu System

You must enter a valid 11 digit smartcard number to continue to the next menu.
  • Option 3. This option will send a Rehit to the smartcard. A Rehit may be used to recover from things like loss of service.
  • Option 4. Use this option to check the status of your application for VAST or the status of an activated decoder.
  • Option 5. If you have a traveller registration you may be able to change the current state based services by using this option. Next you will be prompted to enter a number corresponding to the state required. The phone number you are calling from is checked with the VAST record before the state change operation.
  • Option 6. If you have a traveller registration you can renew the traveller's temporary recption certififcate. The phone number you are calling from is checked with the VAST record before the state change operation. An email will be sent to the current email address with the renewal details.
  • Option 9. Selecting this option will end the call.
  • The menu will loop for further actions.
Note Call duration is automatically limited to prevent overuse.
 
More Information
Please read the information on this website, including this Information and Troubleshooting.
Check the Eligibility section and when ready apply here for Household installations or here for Travellers.
The Government Subsidy scheme for VAST is now finalised and the call centre closed.
For further information regarding VAST refer to ACMA.
Call Centre Ph: 1300 993 376
Hours: 8:00 - 4:30 (AEST) business days
Please note - VAST Call Centre only provides support for decoder registration and activation.
Please consult your decoder supplier, installer or manufacturer for any technical issues.
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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